Rating
Reviews
Name: Josh Reeser
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing and HVAC services provided. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and friendly demeanor. A recurring theme is the company's responsiveness, particularly in emergency situations, with many customers appreciating the quick service during stressful circumstances like pipe bursts and system failures. Technicians are frequently praised for their ability to clearly explain technical issues and solutions to customers, fostering trust and confidence. The quality of workmanship receives significant positive attention, with customers noting efficient problem diagnosis and effective repairs. Many reviews highlight the value of technicians taking time to educate customers about their systems. The overall tone is decidedly positive, with numerous expressions of gratitude, recommendations to others, and statements of loyalty to the company for future service needs.
Trustworthy. We will see the proof on our first hot day! :-)
I am under a service contract with another company. This was the company the previous owner of my property had used. I felt they knew the system and would be great to continue to use them. I really did not care for the first tech who came out to clean and service my heater, and then tried to upsell me on so many unnecessary items. My thermostat stopped working, and I called my original company back out to diagnose it. I decided to check a fb page for reviews of other companies. Josh was able to come out the next day and spent hours trying to figure out the problem. Josh is honest, explained the issue, and gave me several choices on the fix. Josh wears foot covers and respects my time and home, and is very polite. I never feel rushed with Josh or feel my questions are stupid. It looks like I will be cancelling my service contract with the previous company and moving forward with JB Plumbing and HVAC. Thanks, Josh, for a great experience!!
Josh needed to return to the site to investigate why cooling mode was not operating on a newly installed heat pump. Josh showed up the next day on time. Josh is always professional in his approach. He was able to trouble shoot and fix the problem rather quickly. My only recommendation is to take time with the initial startup on new systems to test them fully before turning them over to the client. The client more than likely has made sacrifices due to failing equipment. When the client needs to make more sacrifices (being present for service work) it can be frustrating. Remember that even if your work was stelar, it is only as good as the last experience the client has had. Thank you.
Professional and friendly technician
Josh did a wonderful job replacing the faucet and valve in my bathtub. He arrived as scheduled and kept me informed on the progress.
So very thankful that the new tank was able to be installed so quickly, especially before Christmas. This was greatly appreciated.
Technicians were on time and very pleasant.
Zach was very professional and apologetic . Told me no need for me to feel bad about calling about problems , that he was sorry for me having them . Seems the problems might be fixed now . Fingers crossed
No complaints, fast estimates, even faster install . Had one minor problem, they came out and fixed it right aways . They made the whole experience of replacing my heating system painless . Would recommend them to everyone
Josh was knowledgeable and kind he took the time (although super busy) in his schedule to answer my questions and returned later after the issue wasn’t initially resolved. He was determined to get things working again for us..
friendly and qualified reps
He was very nice and informative. Made everything super easy to understand and made me feel comfortable
